Chelmsford Bus Station: 0345 602 0121

You can contact the Essex division of the First Group on the following phone number 0345 602 0121 for any enquiries regarding Chelmsford Bus Station, journey times, to report lost property or to discuss a rail replacement service.


Bus Station Enquiries – 0345 602 0121

Contact First Essex on their customer service phone number 0345 602 0121 for any enquiries regarding Chelmsford Bus Station. For instance, a First Group advisor can answer any queries regarding lost property and where to claim any items that have gone missing at the station. Alternatively, the contact number is useful if you require direction to the bus station from Chelmsford town centre or a nearby car park. Therefore, you may also wish to call First to discuss the parking facilities available at the station along with the cost of any other public car parks throughout Chelmsford. Conversely, you may wish to contact the First Group regarding their accessibility, both on their buses and in terms of whether the station is wheelchair-friendly. A First Essex advisor can also assist callers with journey planning, particularly if it is the first time they have used Chelmsford Bus Station, or are alighting there as someone unfamiliar with the area. Moreover, you may have enquiries about any rail replacement services throughout Chelmsford Bus Station following a problem with the train service. You can also contact First Group to register a complaint regarding the quality of service on a recent bus journey or if there have been any delays and scheduled engineering works that have seriously affected your journey.


Call Costs and Contact Hours

The First Group’s Essex helpline uses a geographic contact number that will charge callers the standard per-minute rate as any other local call made from a UK mobile or landline telephone. However, you may be able to contact an advisor for free if your tariff deal has inclusive minutes or if your landline deal has free calls to local rate numbers. You can make your Chelmsford Bus Station during the helpline’s opening hours of 7am-7pm Monday to Friday, 8am-6pm Saturdays and from 9am-5pm on Sundays.


Write to the First Group

You can also write to First Customer Services an the below postal address, and may want to do so for formal enquiries and complaints, particularly if you believe you have been unfairly treated by a member of Chelmsford Bus Station staff:

First Customer Services South,
Davey House,
7B Castle Meadow,
NR1 3DE,
United Kingdom.